Returns

After receiving the order, the buyer has the right to withdraw from the agreement concluded in the online store within 14 days. The right of withdrawal does not apply if the buyer is a legal entity.

To exercise the 14-day right of return, the ordered goods must not be used in any way other than what is necessary to verify the nature, characteristics, and functioning of the goods in the same manner as is permitted for testing goods in a physical store.

If the goods have been used for purposes other than those necessary to verify their nature, characteristics, and functioning, or if they show signs of use or wear, the Online Store has the right to reduce the refundable amount in accordance with the decrease in the value of the goods.

To return the goods, a withdrawal application must be submitted to the email address varustaja24@varustaja24.ee no later than 14 days after receiving the goods.

The costs of returning the goods are borne by the buyer, unless the reason for the return is that the item does not correspond to the order (e.g., a wrong or defective item). The buyer must return the goods within 14 days of submitting the application or provide proof that they have handed the goods over to the carrier within the aforementioned period.

Upon receipt of the returned goods, the Online Store shall refund all payments received from the buyer under the agreement without delay, but no later than 14 days after receiving the withdrawal application. The Online Store may refuse to issue refunds until it has received the item that is the subject of the agreement or until the buyer has provided evidence of having sent the item back, whichever occurs first.

If the buyer has explicitly chosen a delivery method other than the cheapest standard delivery method offered by the Online Store, the Online Store is not required to refund the cost exceeding the cost associated with the standard delivery method.

The Online Store has the right to withdraw from the sales transaction and demand the return of the goods from the buyer if, due to an error, the price of the goods in the online store is marked significantly below the market price.